Whenever I try to sign in it takes me out of the app to log in and then once I log in it just gives me an error message. I have an iphone 8, i’ve tried uninstalling the app and retrying, didn’t do anything.
you didn't state the errro message and error reference number. you can use a browser and go to xfinity.com and sign in and go to account.
the error message says
“*Access not Authorized*
You signed in successfully, but you must be an Xfinity user to enjoy this service”
that means the specific username you are using is not authorized to manage your account. call 800-Comcast and select billing if you are the owner of the account.
Hi @kianasnyder, thank you for using the Xfinity Forum to get help with your login issues. I know how much of an inconvenience this can be, and I want to help get this resolved. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. In the body of your message, please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address.
Same here. For a communications company it sure has a lot of problems doing so. Very frustrating. Too many glitches
you can also use any browser and connect to xfinity.com - sign in and go to account.
Hello and thanks for your reply. Unfortunately, I do not see a link to post publicly if you wish to give mne steps to do so I will.
As for the issue, After 2 days of very long phone calls and multiple people on the customer service line I found someone who knew what they were doing and in 10 min they resolved the issue with me