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Cannot access account

New Poster

Cannot access account

I had Xfinity about a year ago and had to cancel because they did not offer service at my new address. Now I am moving again and Xfinity is my only choice but I cannot access my account because and old account exists. Tried calling but lines are down.
Expert

Re: Cannot access account


@gtvogp wrote:
I had Xfinity about a year ago and had to cancel because they did not offer service at my new address. Now I am moving again and Xfinity is my only choice but I cannot access my account because and old account exists. Tried calling but lines are down.

call 800-Comcast and select billing.



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Official Employee

Re: Cannot access account

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


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