Community Forum

Cannot access MyAccount

New Poster

Cannot access MyAccount

Just like many other users have posted in the forum, I am unable to access MyAccount online. I have tried on several devices and none have worked. I have not found an answer in any forum and I would like help if possible. 

Regular Contributor

Re: Cannot access MyAccount

If you've looked at other posts relating to this issue, you'll see that specific Comcast agents have responded and asked for PM's with affected users' information.  If you mention those agents in your post you might get their attention.  Otherwise, you'll just have to wait and see if one of them sees your post and takes action.

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Cannot access MyAccount

Ditto. The webpage allows me to log in, but then just hangs up and I eventually get this notice. 

Screenshot 2018-11-09 07.32.35.png