Community Forum

Can't sign on to Xfinity My Account app

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Regular Visitor

Can't sign on to Xfinity My Account app

I can't sign on to Xfinity My Account app from a brand new iPhone XR.

 

I can get in on any computer just fine.

 

However the app says: You are logged in but we are unable to access our account details.  Would you like to try again?

 

I have tried dozens of times but it won't work. I have even uninstalled app and reinstalled with same results.  Please advise.

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Problem Solver

Re: Can't sign on to Xfinity My Account app

When you uninstall, is there an option to clear cache/data?  If so, did you do that?

Joe V
(not a Comcast employee, just another paying customer)