Hello oceandrea. Thank you for joining the Xfinity Forums and for creating your first post. We apologize for the inconvenience as this is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name so I can assist you.
To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.