Community Forum

Can’t manage my account

New Poster

Can’t manage my account

I cannot look at my plan details on App or website. It gives message with number to call and been doing it for a month.
Official Employee

Re: Can’t manage my account

Hello oceandrea. Thank you for joining the Xfinity Forums and for creating your first post. We apologize for the inconvenience as this is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name so I can assist you. 

 

To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Can’t manage my account

A better workaround is to sign on via the web site and go to My Account there.