Cannot log into My accountHello, I have an installation appointment soon. I can't log into My account to check the details. I keep getting the following message:
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.
How can I solve this? Thanks.
you are using a smart device and the xfinity My Account app? are you on wifi (if so, yours or someplace else) or on cell data? if on one, have you tried the other?
Hello, Michellelee8860. If you can answer the questions that Rustyben supplied at your earliest convenience, that would be awesome. It will help us understand the source of the issue and also help us lead you to a solution. Thanks a bunch!