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Can't connect to my account anywhere

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Can't connect to my account anywhere

I keep getting an error message when I try to login to my account online or through the app

 

Expert

Re: Can't connect to my account anywhere


@cbeverly3 wrote:

I keep getting an error message when I try to login to my account online or through the app


what error message/number are you receiving?



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Official Employee

Re: Can't connect to my account anywhere

Hi, cbeverly3 - Thank you for posting your question and welcome to the Xfinity Forum! I can help with your online access issue if you send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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