I keep getting an error message when I try to login to my account online or through the app
what error message/number are you receiving?
Hi, cbeverly3 - Thank you for posting your question and welcome to the Xfinity Forum! I can help with your online access issue if you send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.