Community Forum

Can’t access account

New Poster

Can’t access account

Every time I try to log into my account via the app or the web, I get this message: "You are logged in but we are unable
to access your account details
Would you like to try again?"

Can someone please help me fix this issue please?
Silver Problem Solver

Re: Can’t access account


@Shaneglasgow wrote:
Every time I try to log into my account via the app or the web, I get this message: "You are logged in but we are unable
to access your account details
Would you like to try again?"

Can someone please help me fix this issue please?

Did you try calling 1800comcast?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Can’t access account

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!