I get an error message saying that I'm logged in but we are unable to access your account details. I've chatted with customer service 3 times and been promised a call back twice and haven't heard anything and am still getting the same error.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.
I am having the exact same problem. I can’t log into my account and I am getting the same message. Please help.
follow the directions in the post just above your post (private message @ComcastShane)