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Can not open my account

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Can not open my account

It will not open, won't let me sign in or anything been having this problem and it's getting frustrating because I need to see my bill
Expert

Re: Can not open my account


@Kristinak25 wrote:
It will not open, won't let me sign in or anything been having this problem and it's getting frustrating because I need to see my bill

call 800-comcast and select billing. the agent can help you get access to your my account by fixing the username and/or password. 



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Official Employee

Re: Can not open my account

Kristinak25 -- Welcome to the Xfinity Forums and I understand your frustrations this can cause. I would like to help you going forward from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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