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Bill pay not working on app

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New Poster

Bill pay not working on app

When hittting make a payement on the app the screen goes white and never loads.  Now have late fee and you have no customer support email address to sent this information to and the chat bot has no usefull links for when there is a defect.

Problem Solver

Re: Bill pay not working on app

Which version of the app do you have?  There was a recent update that helped fix this issue.  There were steps to take on different devices to help the fix take effect, e.g. uninstall the app, power off the phone, power on the phone, download/install the app again.  This fixed the issue for most people experiencing it, but not all.  What make/model device do you have?  You can ALWAYS access/pay your bill via the website using a desktop, tablet or laptop or even a browser on a phone.

Joe V
(not a Comcast employee, just another paying customer)
Silver Problem Solver

Re: Bill pay not working on app


@Raven1874u wrote:

When hittting make a payement on the app the screen goes white and never loads.  Now have late fee and you have no customer support email address to sent this information to and the chat bot has no usefull links for when there is a defect.


call 800-comcast and select billing. ask the agent to fix your username to point only to your current address/account.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Bill pay not working on app

Hello, Raven1874u! Thank you for reaching out to us. Do you have an Android version of My Account app? As jav6joev mentioned, we recently had an update that should resolve the issue. Have you tried to pay your bill recently? 


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New Poster

Re: Bill pay not working on app

I just uninstalled and then reinstalled the app and it worked. I've been having issues making payments for some time now.
Official Employee

Re: Bill pay not working on app

Raven1874u, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to log in to conveniently pay your bills on the app again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!