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App not working

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App not working

Nothing works either thru app or just Chrome. Chat doesn't work either it keeps repeating itself. Had to call to make payment
Silver Problem Solver

Re: App not working


@Rose27 wrote:
Nothing works either thru app or just Chrome. Chat doesn't work either it keeps repeating itself. Had to call to make payment

Are you using the My Account username/password?

https://customer.xfinity.com/#/settings/security#username-password

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: App not working

Hello, Rose27, thank you for reaching out here on the forums! Are you referring to the My Account app or a different app? I'm here to help if you are still having any issues. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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