Community Forum

Account App - Troubleshooting

New Poster

Account App - Troubleshooting

I was Troubleshooting using the Account App. It came to deciding whether to use my cellphone number or user id/password to continue. I used the cellphone number. It asked for my cellphone number. Fine.

 

It then asked for me to input the characters on the screen? What characters? Nothing.

 

I tried again. Same thing.

 

I then switched to "Audio Challenge". it doesn't tell you lower or uppercase characters. It finally took lowercase after 5 tries. (A support rep thought it was uppercase).  

 

It then sends a security code. That took another 4 tries.

 

It then just sat there hung up.  What the heck is going where I can't see the characters, it hangs up, etc. I'm using an iphone 6s.  It does work on my ipad and send the code to my phone.