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video calling

New Poster

video calling

I just recently switched over to Xfinity mobile from Verizion, and I noticed that I do not have an option to do video calling. I made sure that the HD Voice was turned on, and then I went to the phone app and tried to turn on the video calling and it says thatthe video calling service on the account is turned off, and that I need to contact customer serivce to have the service turned on. what do I need to do to be able to have access to video calling directly from my call screen.

Official Employee

Re: video calling

 

Hi sacrobert, to clarify you brought your device over from another carrier (Verizon)? If so I can assist you with getting this feature turned on and working properly, please send me a private message with your full name, street address, phone number, and account number and we can get started. 

New Poster

Re: video calling

We are having the same issue with our S9+. We bought it new from xfinity.

Official Employee

Re: video calling

 

@Janell2018 wrote: We are having the same issue with our S9+. We bought it new from xfinity.

 

I replied to your PM, please reach back out to me there for further assistance.