Community Forum

trying to buy a phone for past 3 hours

New Poster

trying to buy a phone for past 3 hours

How are people buying phones from Xfinity?  I tried buying one online and the site crashed twice.  I spoke with 2 different account executives on the phone and neither of them could sell me the phone.  I may just stick with Verizon even though the prices are higher, but the service is top notch.

Tags (2)
Official Employee

Re: trying to buy a phone for past 3 hours

Hi, note7to8. If the website is down you'll need to call us at 888-936-4968 to order a phone. We are unable to process orders via social support at this point in time. I apologize for any inconvenience.