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jamesfrmphilly, I have come across a few forum users who have had this problem with their android device. Was a ticket opened for your situation? Have you tried performing a factory reset or maybe see if they auto connect while in safe mode?
KenF
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If you have a ticket opened, I can search for it. Please private message me your full name, address and account number for more help.
Yes, a factory reset would delete everything off of your phone. Before considering that, I recommend using your phone in safe mode to see if you're seeing the same auto connect issues.
The LG V30 isn't offered by XFINITY Mobile so it would not be supported.
KenF
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Sure thing. Safe mode is a mode you can activate on your phone that operates a "clean" version of your phone. There aren't any installed apps in safe mode so with this feature we're able to pin point if there is an app that is interfering with how your phone is supposed to operate.
For the Samsung S8, you can activate safe mode by doing the following:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When "SAMSUNG" appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
To turn off safe mode, just restart your phone. Let me know if you can auto connect once in safe mode.
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Cool. It's working as it should.
The network is secure and is password protected.
KenF
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jamesfrmphilly, I just got your private message. I'll respond there.
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Mike, xfinitywifi requires account authentication via web browser. If you're cache and cookies are saved, it won't ask you to re authenticate each time.
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jamesfrmphilly, we have a ticket open for you to investigate this. I'll update you in private message.
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I understand you are frustrated. I will let you know when I have an update.
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phone runs much better with wifi app installed.
https://play.google.com/store/apps/details?id=org.za.flash.wifiprioritizer&hl=en
jamesfrmphilly, that's great to hear. I'll let you know when I see an update on your ticket.
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jamesfrmphilly, is your device able to connect automatically to hotspot? Tier 2 said your issue should be resolved. Can you confirm?
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jamesfrmphilly, OK cool. Let me know if this changes for any reason.
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