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"Find my phone" feature not working.

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Problem Solver

"Find my phone" feature not working.

Watching an Xfinity commercial they show the "find my phone" feature.
When I try it with my voice remote control, I have got one of two messages.
1) Sorry no results for "find my phone".
2) You must have an Xfinity mobile phone (which I do have).

 

So how does this feature work?

Expert

Re: "Find my phone" feature not working.

Works fine for me. Make sure you say "Xfinity Mobile find my phone," not just "find my phone."

https://www.xfinity.com/mobile/support/article/115003084706/how-do-i-use-phone-finder

Official Employee

Re: "Find my phone" feature not working.

 

Hello dadgren, I replied to your PM please reach back out to me there and we can get this resolved for you. 

Official Employee

Re: "Find my phone" feature not working.

dadgren wrote: I fell asleep before the hockey game was over. I just woke up and unplugged my Comcast box.
I waited 2 minutes and plugged it back in. Because I just started watching I have not seen any freezing yet.
Thanks for your help - I will reply if I see any more freezing.

 

I am glad the signals that we sent and a manual reset fixed your issue, please reach back out to me here if you need anything else. Have a good day.