I was with Verizon mobile and switched to Xfinity mobile. Since Xfinity mobile uses Verizon's infrastructure, I was told I could use my network extender. At home the network extender has been critical because connections and connection quality were terrible without it. Now I understand this is, in fact, this is not the case.
I have looked for other solutions like a femtocell device. Nothing seems available. (I believe signal boosters are illegal but also way to expensive.)
When will I be able to use my network extender or similar device? This is very important for my service.
Hi dglane, we currently don't have a timeline for when network extenders will be able to be added to your network. Please check back with us later in the year for another update.
Cellular network extenders have gone the way of the dinosaurs. They were 2G and maybe 3G both of which are being phased out and neither of which provided high definition voice or VoLTE. Nor did they allow for simultaneous voice and data on the Verizon network. If you were using data, phone calls did not come through, they went straight to voicemail if you were lucky.
We we now have WiFi Calling which goes straight to your internet connection without an extra piece of junk in between. It’s not perfect, but it’s much better. Cellular providers like Xfinity Mobile, AT&T, and Verizon certify mobile phones that can use WiFi Calling on their networks. This is an FCC requirement. T-Mobile and Sprint ignored the requirement so that they could claim greater coverage.
Thanks for posting here on the forums. Unfortunately, we do not support network extenders. We are aware of the issue with WiFi calling for some customers and are working on a fix.
Is this issue resolved yet? I was using my network extender from Verizon until it just suddenly stopped working. I can't make any calls from my home and the wifi calls drops. I reached out to your help desk and they were USELESS. Frustrated does not begin to explain it!
I have the same question. I just switched from Verizon to Xfinity. I have been using a Samsung 4G LTE Network Extender for the past 3 years. I has given me 5 bars inside my home. However, now that I have switched, it continues to try to connect to Verizon and does not work. I now occasionally have 1 bar inside my home. If I am still using all of Verizon's network, why isn't this working?
Here's the deal: 4G LTE Samsung (for Verizon) Network Extenders do work for XM phones, however, XM will not or cannot "authorize/activate" the device, consequently, it will not function. Strange, given XM operates on the Verizon system?
HOWEVER, if you have a friend with a Verizon cell plan, they can activate your device as a device of their own. Invite them over for dinner and tell them to bring their Verizon log-on credentials . Once they log into their Verizon account, easy to activate the device. And, strictly speaking, your friend wants decent cell service while at your house so why not have an active Extender for their use ?