Community Forum

more info needed

New Poster

more info needed

I placed an order for a mobile service and i got more info needed to upload my ID and UTILITY bill. I did just that and i still havent recieved any response on my order. Please whats wrong...can someone make sure my device is shipped please

Official Employee

Re: more info needed

 

JAMES024, thanks for posting about your order status. I'll follow up with you in the private message you sent us. 

 

KenF

Frequent Visitor

Re: more info needed

Same thing happened to me, and here is how it has gone so far if it helps.

 

Placed order the morning of the 24th, received email about the "order being received".

2 hours later or so got email asking for docs and ID - sent almost immediately.

Yesterday day got email saying "order confirmed" and to wait for shipping email. A little over 24 hours after submitting documents.

Have not yet gotten shipped email.

 

From reading other threads it's all a turkey shoot, but Xfinity does not keep you very well informed along the way.

Official Employee

Re: more info needed

 

lobodog1, if you'd like me to take a look at your order as well, let me know. 

 

KenF

Official Employee

Re: more info needed

 

JAMES024, I sent an update to your order a few days back. Post again if you need anything else. 

 

KenF