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ipad order issue

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ipad order issue

I ordered an iPad through the iPad promo.  I got a confirmation, it was on my bill for the full amount of $120.  Followed up for a shipping date.  Got a VM saying they were crediting back the $120 since it shouldn't have been billed up front as there was a backlog.  They left a phone # to call with questions.  I have called twice, was told I would get a call back twice.  Still waiting for the call back.  I am fine w/ the iPad being backordered, but still want the iPad.  Who can actually help with this and will call back?