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iPhone no longer receiving voicemail notification

New Poster

iPhone no longer receiving voicemail notification

I see others having this same issue...

 

A month ago, my VM went completely away. A Tech was able to fix the issue by re-creating a mailbox. Since the re-creation, I no longer get VM notifications. I can call manually into my voicemail and retrieve messages, but there's no notification. 

 

I called support with no luck. They just suggested I call Apple. Given the multiple users with voicemail issues, I don't think it is a device issue. Has anyone had any luck with fixing this problem?

 

iPhone XS:

Yes, I've reset network settings.

Yes, I've reset the entire phone.

Yes, I've tested on network/WiFi/etc.

New Poster

Re: iPhone no longer receiving voicemail notification

I just upgraded from an iPhone 6 to an iPhone XS and I am having the same problem. All the forums I have been on about this issue state clearly that it is on the carrier side. Please advise.

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Official Employee

Re: iPhone no longer receiving voicemail notification

Hello guys,


I would have you check your settings – notifications – then scroll to Phone and make sure that your notifications are toggled to an “on” position. If it is “on”, toggle it to “off” then re-start your phone. When it comes back on, toggle your Phone notifications back “on”.


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Contributor

Re: iPhone no longer receiving voicemail notification

Which notifications aren't you getting?  Audio, visual badges, or both?