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iPhone X voicemail

Frequent Visitor

iPhone X voicemail

On normal iPhone devices, when you click on the phone app and then to voicemail, all of your voicemails are there. They can be played, deleted, etc, right from the app. The iPhone that I purchased from xfinity only gives me the call voicemail option. How do I get the visual portion of the iPhone X voicemail working?
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Contributor

Re: iPhone X voicemail

Is your cellular data ON?

Frequent Visitor

Re: iPhone X voicemail

Yes. And I’ve tried resetting network settings.
Problem Solver

Re: iPhone X voicemail

And do you have LTE enabled for both voice and data under Cellular Data Options?
Frequent Visitor

Re: iPhone X voicemail

Yes, both.
Problem Solver

Re: iPhone X voicemail

Others have had this problem too, usually a problem at Xfinity's end. Sometimes the reps here can help. Or you can try your luck with Xfinity phone support.
Frequent Visitor

Re: iPhone X voicemail

Yeah I’ve browsed a few other threads where it looked like a Comcast rep reached out. I’ve called the support line twice, they’ve been unable to assist.
Valued Contributor

Re: iPhone X voicemail

Have you received any new voicemail since you did all those things (like resetting the network settings)? This is my true experience on an iPhone X with a different carrier. After futzing around with the settings and getting reprovisioned by the carrier again, my visual voicemail option did not return until I've received a new voicemail.

Frequent Visitor

Re: iPhone X voicemail

Yes I’ve had my wife leave a voicemail to test. It still only gives me the option to “call voicemail”
Official Employee

Re: iPhone X voicemail

par4b3llum, thanks for posting here. I've gotten your private message. I'll take a look at your features on the back end. 

 

KenF

Frequent Visitor

Re: iPhone X voicemail

Any updates? I purchased this phone from Xfinity, so I’d assume it wouldn’t be a carrier issue.
Official Employee

Re: iPhone X voicemail

Any updates? I purchased this phone from Xfinity, so I’d assume it wouldn’t be a carrier issue.

I sent you a private message back. Did you see it? 

 

KenF

Frequent Visitor

Re: iPhone X voicemail

I pm’ed you back.
Official Employee

Re: iPhone X voicemail

I pm’ed you back.

Got it, thanks!

Official Employee

Re: iPhone X voicemail

par4b3llum, glad we got your voicemail working again. Post again if you need anything else.