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iPhone X visual voicemail

Regular Visitor

iPhone X visual voicemail

Hello, my visual voicemail has not worked since I received my iPhone X on your network.
Contributor

Re: iPhone X visual voicemail

Is your cellular data set to ON?  On my iPhone visual voicemail is transmitted only if Cellular Data is ON.

Official Employee

Re: iPhone X visual voicemail

 

Hi Obutler, please make sure your cellular data is turned on within your settings and then reboot the device. If you still have issues with accessing your visual voicemail please send me a private message with your full name, phone number, street address, and account number so that I can check your features in the back end system. 

New Poster

Re: iPhone X visual voicemail

I guess the same applies to iphone 7 plus? If so, you should let your tech support know Smiley Happy

Official Employee

Re: iPhone X visual voicemail

zyx987, 

 

Is you cellular data on? This applies to all iPhones. 

 

KenF

Regular Visitor

Re: iPhone X visual voicemail

Yes it is. I am unable to access my visual voicemail on my iPhone X. I can listen to my vm on my iPhone but the transcribed message or visual vm is not available.