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eSIM support in iPhone Xs

New Poster

eSIM support in iPhone Xs

Is Xfinity Mobile going to support eSIM in iPhone Xs for dual SIMs?

New Poster

Re: eSIM support in iPhone Xs

I’d love to find out if they will also
New Poster

Re: eSIM support in iPhone Xs

The press release I read said it will be available with a free software upgrade later this fall

https://corporate.comcast.com/stories/iphone-xs-iphone-xs-max-arrive-at-xfinity-mobile-on-september-...
Regular Contributor

Re: eSIM support in iPhone Xs

I wonder if the reference to eSIM in the press release is not simply a statement of the phone's technical capabilities rather than a guarantee that Xfinity Mobile will support the feature.

 

In the first instance,  iOS 12 has not yet been released and enabling the eSIM will require a software update which is scheduled to be released at some point later this year.

 

Furthermore, of the 4 Tier 1 carriers, Sprint will not be supporting eSIM and it is difficult at this stage to know which if any MVNOs will support it.  Also, even if a given MVNO supports the feature in principle it is far from obvious that it would have the resources to resolve issues that might arise for a customer in trying to get all the features that should work on a dual sim phone operating properly.  

 

As of now, Apple is still showing the following list of carrier partners and features.

 

https://support.apple.com/en-us/HT204039#usa

 

It may be too early to draw any firm conclusions about how or whether eSIM will work on Xfinity Mobile.  As a minimum, it might be prudent to wait until a Comcast employee provides an authoritative answer on what the plans are for eSIM on Xfinity Mobile.  

Contributor

Re: eSIM support in iPhone Xs

The fact that Xfinity Mobile even appears on the page as supporting the phone and its features gives me hope.

New Poster

Re: eSIM support in iPhone Xs

Just 100% guessing here, but I doubt it's very high on their list of priorities.

 

eSIM, to me, seems most useful for the short-term, prepaid use case.  That's not a use case that Xfinity Mobile serves.  

 

Of course, on an unlocked phone, you should absolutley be able to use the eSIM capability to get service from another carrier (e.g. if traveling) but I wouldn't hold my breath waiting for Xfinity Mobile to issue eSIMs of their own.  

 

If eSIMs really take off, then Xfinity Mobile will eventually have to follow the pack, and it would make BYOD much easier (and probably save XM a little money, from not having to buy phyical SIM cards.)  But given how much trouble XM has been having with BYOD already, again, not holding my breath.

Valued Contributor

Re: eSIM support in iPhone Xs

Note that eSIM is the future.  If the eSIM is successful in the new iPhones,  Apple will most likely ditch the physical SIM tray altogether, probably in the next iPhone iteration (iPhone 11 or 12).  Apple will be more than happy to ditch that SIM tray and utilize that space for something else (may be a microSD slot?).  XM and all other MVNOs would have no other choice but to support them in the long run.  Again, these are all speculations...

New Poster

Re: eSIM support in iPhone Xs

That would pave the way for Apple Watch and iPad support, which both use eSIM Smiley Happy
Frequent Visitor

Re: eSIM support in iPhone Xs

I asked about this on a call today and was told that tablet and wearable support should be coming before the year ends.
New Poster

Re: eSIM support in iPhone Xs

I spoke with a rep last week who states eSIM support should roll out for the new iPhones early November.

Official Employee

Re: eSIM support in iPhone Xs

Hello all. Initially, there are only three wireless carriers that support eSIM in the United States - AT&T, Verizon and T-Mobile. Xfinity Mobile will support the iPhone XS, XS Max and XR through the SIM card slot using a physical Xfinity Mobile SIM card.


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Contributor

Re: eSIM support in iPhone Xs

Thanks so much. Do you know if XFM will support new BYOD devices ala iPhone Upgrade Program?

Official Employee

Re: eSIM support in iPhone Xs

 

TheGoodalls wrote: Thanks so much. Do you know if XFM will support new BYOD devices ala iPhone Upgrade Program?

 

Hi, are you asking if new IPhones are eligible for BYOD? 


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Regular Visitor

Re: eSIM support in iPhone Xs

What are you talking about? This makes no sense. Will Xfinity support eSim or not? Saying Xfinity Mobile will support eSim with a physical Xfinity Sim doesn't make sense. An eSim is electronic/digital not physical.

Valued Contributor

Re: eSIM support in iPhone Xs


@rogerlwoods2007 wrote:

What are you talking about? This makes no sense. Will Xfinity support eSim or not? Saying Xfinity Mobile will support eSim with a physical Xfinity Sim doesn't make sense. An eSim is electronic/digital not physical.


Just note that Apple has to first support eSIM before XM can support eSIM.  Apple just released (yesterday, 10/30) the software update to enable eSIM.  eSIM is supported from iOS 12.1 

 

"eSIM will be available later this year through a software update. Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044."

 

Frequent Visitor

Re: eSIM support in iPhone Xs


@ComcastAmir wrote:

 

TheGoodalls wrote: Thanks so much. Do you know if XFM will support new BYOD devices ala iPhone Upgrade Program?

 

Hi, are you asking if new IPhones are eligible for BYOD? 


I have having this issue. iPhone XS Max purchased via Iphone Upgrade Program. According to XFM, it is not compatible... which makes zero sense considering there is only ONE model of the XS Max - the SAME model sold by XFM.

Regular Contributor

Re: eSIM support in iPhone Xs

Is it not the case that iPhones purchased through this program are only usable on Tier 1 carriers until the balance is paid off?

Frequent Visitor

Re: eSIM support in iPhone Xs

Not according to the details on Apple.com. Phones sold through them are unlocked and you can switch to any carrier at any time. Also, the new XS and XS Max only have one model a piece, that is compatible with ALL MAJOR CARRIERS. Meaning the old days of a gsm or cdma capable device are over.
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Regular Contributor

Re: eSIM support in iPhone Xs

I agree that the phones are unlocked and will work with "your carrier" if that is one of the big four.  That is indeed what Apple states.   However, working on any of those four does not necessarily mean the phone will be usable on any MVNO as Apple could prevent that as long as there is a balance outstanding.

 

 

If this is true, it would explain your problem since the phone would show as being ineligible for use on an MVNO such as Xfinity Mobile as long as there is an outstanding balance.

 

Apple should be able to answer the question and the details should be in whatever documents you signed when upgrading.   

 

 

New Poster

Re: eSIM support in iPhone Xs

I have two iPhones that I purchased throughout the apple program. One of them which is an iPhone 8 was able to switch from sprint to xfinity mobile but my iPhone XS has not been able to, the reason being told to me is that it is not compatible. One tech said it’s because I purchased the unlock iPhone from apple but that is not a rue since the 8 was
Purchased that way and was put on xfinity.... please provide some type of solution to resolve my issue
Regular Visitor

Re: eSIM support in iPhone Xs

In trying to get this thread back on topic ... are there no moderators to reroute off-topic replies?

Verizon is telling its employees that it now expects to launch Dual SIM activations for eSIM and physical SIMs in early December.

https://9to5mac.com/2018/11/21/verizon-memo-dual-sim-esim-december/

I hope this trickles out to XM! Dual-SIM is the only reason I had to upgrade to the XS!
New Poster

Re: eSIM support in iPhone Xs

Any updates on eSIM support on XM for iPhones XS, XR, or XS Max? I'll love to have both XM and Verizon in my XM iPhone XR, or perhaps Google fi and XM. iOS 12.1.1 is out now and we some resolution here.
Contributor

Re: eSIM support in iPhone Xs

It appears Verizon will be rolling out esim support starting December 7th, hopefully Xfinity Mobile will follow soon.  

 

https://9to5mac.com/2018/12/06/verizon-esim-expecteddecember-7/

New Poster

Re: eSIM support in iPhone Xs

Verizon released it today so hopefully it will come sooner rather than later!
Official Employee

Re: eSIM support in iPhone Xs

 

LostConstruct wrote: Verizon released it today so hopefully it will come sooner rather than later! 

 

Xfinity mobile does not support Esim at this time, please check back around February for another update. 


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Regular Visitor

Re: eSIM support in iPhone Xs

I asked about eSIM support today when I was setting up for the first time, and the support person didn’t even know what an eSIM was. :-(

The iPhone XS and Max support five eSIM, but only one can be active at a time. If we can have five of them, we must be missing something about how we should be using them.

For the time being I have my T-Mobile on an eSIM and will have Xfinity on the physical as I try it out for coverage.
New Poster

Re: eSIM support in iPhone Xs

Why does the esim story keep changing. I heard later this fall, by the end of the year, and now February??!!! I don’t know who to trust about this. I planned on switching to Xfinity, but this is getting ridiculous! Can somebody give a SOLID ANSWER???
Regular Visitor

Re: eSIM support in iPhone Xs

I think the story keeps changing because people keep discovering issues.  Some of it truly is network related, but other weird complaints they have to analyze and see if the testers are complaining about a genuine network issue or something that's just WAD for eSIM.

 

For example, I see frequent complaints in T-Mobile groups about how they'll lose signal completely with one line while they're on a call with the other line.

 

But that's WAD:  It's dual SIM, dual standby.  You cannot have two active signals when one of them is engaged.

 

Then you have these weird complaints about how somebody will lose cellular signal completely.  In most cases this is because somebody forced past the confirmation of the eSIM, and did not use correctly either the QR code or the URL in the space for the SM-DP+ Address.

 

My T-Mobile eSIM worked entirely correctly from day one, and the time between the confirmation code and activation with full signal strength was maybe  five seconds.

 

But in a way Apple has rammed this down the throats of the cellular providers.  Apple started talking about it, and the providers underestimated very seriously the demand for dual SIM capabilities in the United States, and the demand for five eSIM cellular plans for people who travel frequently.

Regular Visitor

Re: eSIM support in iPhone Xs

For me, one irony is that Xfinity Mobile is a Verizon MVNO, and Verizon's eSIM support has been straight for a while now.

 

It could be some kind of negotiation between Xfinity Mobile and Verizon about how Xfinity Mobile is going to camp onto the Verizon support for eSIM.

New Poster

Re: eSIM support in iPhone Xs

For Verizon and XM Subscribers who wants to have both carriers on their iPhone Xs or Xr, whether XM supports eSim or not, we are out of luck. Having both Verizon and XM on the phones will not work. See excerpt from Apple Support website below; (https://support.apple.com/en-us/HT209044). The phone is not capable of supporting two CDMA networks simultaneously which in this case, Verizon and XM are both CDMA since they are one of the same.

 

"To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. 

If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature."

Highlighted
New Poster

Re: eSIM support in iPhone Xs

Shouldn’t it still work sense Xfinity Mobile uses Verizon’s network?
New Poster

Re: eSIM support in iPhone Xs

If XM supports eSIM it will work, but you can’t have Verizon as your second network and vice versa, since it cannot support both CDMA networks simultaneously.
Regular Visitor

Re: eSIM support in iPhone Xs

The “two CDMA” issue with dual standby is exaggerated.

Although it is true that Verizon uses the extended 2G and 3G CDMA systems when touting their geographical coverage superiority, the fact is that 4G LTE is a GSM protocol, and two cellular plans can be supported as long as both plans are on LTE, not 1xRTT or something similarly antiquated.

In the unlikely event that both cellular plans end up on this old system, the secondary cellular plan will lose its 3G data but it will still have voice and SMS coverage.

Insofar as support for eSIM with Xfinity Mobile, this seems to be a simple choice that they have made to limit human support and having to pay for it. I am sure that they are aware of the problems that T-Mobile Support say that they are experiencing, and would not want to add having to support those customers to their list of problems.

With my dual plan setup, I have experienced a spontaneous loss of all cellular coverage, and occasional interruptions of data streaming. It is not critical, IMHO, and you learn what’s going on and how to deal with it.

Maybe Xfinity just isn’t ready to deal with it.

Your primary cellular plan really should be on the physical SIM, and this adds to the glitches because if Xfinity Mobile is your secondary plan, your primary plan has to be on the eSIM.