alozo, thanks for posting here. The issue is when your account closed and a new one was opened, it generated two different account number and for whatever reason, the Mobile Account is linked to the old person. We just have to tell the Mobile account that your account number for residential services has changed. This is a common error on the forums (That I've seen so far) and is an easy fix. I need the following from you via Private message:
1. Full name
2. Current Address
3. residential account number
4. If you can also recall the general month you closed the last account, that would help me confirm my work.