Having problems with the bottom speaker on my Note 9. I have the protection plan. When I called they had me do a Pocket Geek scan. Their end says my phone is rooted. I HAVE NEVER ROOTED THIS PHONE. No reason to, and wouldn't know how anyway. Installed and ran 2 different root checkers from Google Play. BOTH said phone NOT rooted. Just had Samsung remotely access my phone and they said it ISN'T rooted and showed me where on my phone is list OFFICIAL version. What is my recourse and why would Xfinity show it as rooted???