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Xfinity mobile

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Xfinity mobile

I have just called in a spoke with David agent ID 3647010 about why my account on the mobile app shows two of the same lines. One in which I paid off in full. David continued to say to me I don't understand while your battling me I told you I dont see what you see. This is horrible customer service.
Official Employee

Re: Xfinity mobile

Hello Kyky1002,


Thank you for making contact through the Xfinity Forum.  My apologies for the inconvenience you mention to have experienced.  Know that we are here to help, and I am happy to provide the needed assistance.


In order to provide further support, I’ll need to do account research.  When you get the opportunity, send me a private message.  You can do so by clicking on my name ComcastChrisL, which will re-direct you to my profile page.  From there you will see a blue ‘send message’ button.


In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  After I authenticate the account in question, I will investigate this for you.


Thanks again for your continued support.

I am an Official Comcast Employee.
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