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Xfinity mobile eligibility

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Xfinity mobile eligibility

I went to the xfinity store to see how many line im eligible, employee im eligible to 5 line perfect i have 4 line right with att i need a phone i end up getting 3 new phone the fourth could’nt do it it needed to be unlocked it took couple days finaly it unlocked went to the store to add another line cant do it they said im only eligible with 3 line called the costumer service they told me theres nothing they can do?