Community Forum

Xfinity keeps canceling my order

Regular Visitor

Xfinity keeps canceling my order

I’ve placed 4 orders up to this point which keeps being canceled first reason was wrong kind of bill second time was wrong address on I.D so I went to Secretary of State and got a temporary address sticker for the identification documents and still my order was cancelled this time the sales rep and supervisor had no reason why this one was cancelled please help someone
Official Employee

Re: Xfinity keeps canceling my order

 

Hi Zacharywalle, thank you for creating a post. I replied to your private message, please reach back out to me there for further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity keeps canceling my order

 

Hi Zacharywalle, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!