Good evening, Karwo! Thank you for taking the time to reach out to us here on the forums. I understand how frustrating it is to get interruptions, and I would be happy to help. We definitely don't want you to have to pay for something you're unable to use! To take a look at this further together, please send me a PM with your first and last name. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”