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Xfinity Samsung S8 not getting unlocked

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Xfinity Samsung S8 not getting unlocked



I am trying to get my S8 unlocked but xfinity system still shows locked.

- Device is paid in full.

- Followed the steps of unlocking - Requested via email and received unlock code

- Inserted another sim but for me unlock code did not worked, only unfreeze code worked and removed the lock screen

- used Service for 4 months and now cancelled


I should not be facing any trouble but I do. Kindly assist.



Official Employee

Re: Xfinity Samsung S8 not getting unlocked

aakashnagar, thanks for reaching out. I got your private message so I'll follow up with you there. 



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