Xfinity lost my phone number!!!! I'm so frustrated!
My son ordered a phone from Xfinity. It was delivered to the house, and he followed the instructions to activate it on Xfinity Mobile, including providing the account number and password necessary to port it from our Tmobile account. Somehow it activated his phone with my phone number that was active on Tmobile! He called Xfinity support. They then ported his phone number to his phone, effectively dropping my phone number out into nowhereland. I have talked to Tmobile, who says when they look up the phone number it's active on Comcast. I've talked to Comcast (too many times to count) and all they seem to be able to do is look at my Internet/Cable account and say it's not active on that account. So far I have probably been on the phone 6+ hours trying to get this resolved. Comcast support is the worst!! Tmobile is at least trying to help me, but Comcast isn't responding to them either.
I've talked to the people in the local Xfinity store, who opened a ticket for me (SR014633674). Today I called for the status on that and they told me nothing has been done on it despite being open for 24 hours. I also have a tier 2 ticket open with the call center (26599955). It's like these reps haven't been trained at all, either in the product or customer service in general.
Has anybody had any luck retrieving their phone number after a carrier loses it?
Betsy, thanks for reaching out. Please do not proactively private message multiple members of the team as this violates forum guidelines.
I will take a look into your issue with this port and the ticket numbers you have provided here. I'll follow up in private message.
I try and stick to Online chats, unless i really have to call in. Much more nice and curtious over that because you can save logs and have proof of chats. Whenever I call in, I get terrible service.