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Xfinity Mobile Return Scam

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Xfinity Mobile Return Scam

Had similar issues, literally had phones about a week and the service was terrible so I returned them. I made sure they were packaged the way specified and all items went back. They still beat me out of my refund and charged me for $280.00 for a perfectly unused phone. I about to get a lawyer and already have the bank investigating. Maybe a class action lawsuit. They did so many people this way, lied about phones and stole refunds. What is sad I been with Comcast for 10 yrs and love the tv/internet services. This has been the biggest scam and I am very disappointed. I may have to leave them all together because of this. I was loyal to them and they have treated me like trash. Hurt
Official Employee

Re: Xfinity Mobile Return Scam


PoochiesWife, I'd like to take a look at this fee. Most C stock fees for damaged returned phones are $350. I'll check into this. Please send me a private message with your full name, address, and the phone number associated with your residential services for security purposes. Thanks. 



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