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Xfinity Mobile Android WiFi Calling

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Got the update today on my S8.
Regular Visitor

Re: Xfinity Mobile Android WiFi Calling

Sorry, turns out it is an S8 my wife has. She got it last fall.
Contributor

Re: Xfinity Mobile Android WiFi Calling

No need to say sorry, I assumed it was a S8 since she received the update. Just wanted to make sure as nobody on this thread with a S9 or S9+ has gotten it yet.

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Really? You're complaining? I didn't expect wifi on android until maybe the end of this year. This is like an early Thanksgiving treat. I am quite sure the whole Samsung line will be updated over the next week or so. You have to trust that there is a method to the madness. Just have a little patience, please!
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Interesting thought. But I don't think their rollout of updates could be that complex. I think Samsung has been working on this Xfinity update for a while now and it's simply ready now. A lot of phones to update I'd imagine. I think it's more likely to be regional as opposed to when you bought it.
Regular Visitor

Re: Xfinity Mobile Android WiFi Calling

I almost wonder if an engineer typed in S8 and S8+ instead of S9 for the rollout Smiley Happy

 

Not hearing of anyone with an S9 or S9+ that has received the update, but everyone with an S8 or Note 9 seems to be getting the update??

 

-Daniel

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

I am pretty sure you're gonna see the s9 update shortly. The phones are similar in architecture.
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Anybody get the update on a Note 8?

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Since they're probably updating the latest versions first, you might want to try a manual software update. The architecture of the 8 is similar to the 9. I got the update for my note 9 two days ago.
Official Employee

Re: Xfinity Mobile Android WiFi Calling

Hello all, here is some updated information on Wi-Fi calling on Android devices. 

 

Which Android devices are compatible with WiFi Calling? 
The Samsung Galaxy S8/S8+, S9/S9+, Note8 and Note9 as well as the LG Stylo 4 are compatible with WiFi Calling on Xfinity Mobile. Moving forward, all new Samsung and LG devices offered by Xfinity Mobile will support WiFi Calling.

Which Android devices do not support WiFi Calling and why?
Some older Android devices are not compatible with WiFi Calling on Xfinity Mobile, including the Samsung Galaxy S7 and S7 Edge, LG xPower and LG xCharge.

Also, due to technical limitations, Motorola devices are not compatible with WiFi Calling at this time but will be at some point in 2019.
 


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Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Just got the update on Note 8 FYI.

Bummer to find out the LG X Charge won't get wifi calling as that's my 2nd line.
Regular Visitor

Re: Xfinity Mobile Android WiFi Calling

Update: Xfinity called me this evening. Turns out there are technical issues going on and that is why S9 and S9+ are not getting updates. They hope to have the issues resolved in the next 1-3 weeks. Very disappointing.
Contributor

Re: Xfinity Mobile Android WiFi Calling

Kudos to @ComcastAmir I sent him PM and this moring I was abale to download and install the October 1st Security patch and the WIFI Calling feature on my S9+! It works great!

Contributor

Re: Xfinity Mobile Android WiFi Calling

I automatically received the software update overnight on my S9+ so it should be available to all S9/S9+ models. If you have not received it yet, perfrom a manual update and it should pop right up.

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

I just downloaded and installed the latest update. I still don't have the option to do WiFi calling on my S9.

Can anyone help? Thanks!
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Are you sure you're looking in the right place? I was mistaken that the answer was in general settings under wifi and connections. Its not. Tap the phone icon. Tap the 3 vertical dots in upper right corner. Tap settings. Scroll all the way to the bottom of the list. There should be a selection to turn on wifi calling. Hope this helps. It worked on my note 9.
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

That worked!!
Thank you!
New Poster

Re: Xfinity Mobile Android WiFi Calling

I got it on my Note 8....I had to go to the phone dialer and go into the settings from there. I saw the wifi calling feature. I turned it on and had to set my address for 911....after that it works Smiley Happy

New Poster

Re: Xfinity Mobile Android WiFi Calling

I can confirm I was able to enable the setting and make calls today while in Beijing. Either just try to make a call on WiFi only and it asks if you want to enable it, or access it via the call settings menu.
Contributor

Re: Xfinity Mobile Android WiFi Calling

The only android phone that I know for sure that has wifi-calling on XM is the LG Stylo 4. 

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

There are many android phones which now support wifi calling on Xfinity mobile. Among them are most of the newer Samsung Galaxy Notes and numerous others.
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

please comcast help me. My note 8 seems to stay stuck on the March 2018 security update and says i am up to date, android 8.0. Nowhere in the dialer settings or phone settings does wifi calling show.

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Comcastamir should get you the help in manually updating the android software.
New Poster

Re: Xfinity Mobile Android WiFi Calling

Any word on if the LG k-30 does have or will have Wi-Fi calling?
New Poster

Re: Xfinity Mobile Android WiFi Calling

Any news on the Xfinity version of LG K30. I just installed Android 8 (includes Xfinity mobile boot splash screen) on 2 devices and now Activate Wifi calling is listed in the settings under Network & Internet-> Advanced Calling. However, after receiving the message "This my take a few moments", it errors out with the error message "Unable to activate Wi-Fi calling at this time.  Please try again later."

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Not sure if it matters, but is the phone connected to a wifi that its signed into, password etc?
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

I'm curious to see if Android WiFi calling exhibits the same issues as the Iphones on  the network. 

There is a huge thread on it here : https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p...

Basically in areas with low Cell signal. An area you would want to use WiFi Calling the network/software seems to want to switch to cellular even if the signal can't support the call thus dropping the call. Only way around this so far has been to put the phone in Airplane mode. 

New Poster

Re: Xfinity Mobile Android WiFi Calling

I'd be surprised if it didn't.  It sounds like a comcat/verizon problem.  

 

Android users, please post your experience!!!!  Are the dropped call an issue for android phones as well?

 

I'd really like to join comcast mobile, but I need reliable wifi calling Smiley Sad

New Poster

Re: Xfinity Mobile Android WiFi Calling

My K30 is not working either - I get the same message when I try to activate.  I've made sure I have both a good wi-fi and cell connection when doing it and rebooted the phone.

New Poster

Re: Xfinity Mobile Android WiFi Calling

So I have had wifi calling in my s8 for a few weeks now. And the situation seems worse than what described in the Iphone thread. On iphones, the issue seems to be call drops. In my case, it just doesn't work. Not able to receive calls, not able to emit call.

 

Here is more details:

- at home I have strong Wifi and strong celullar signal, Wifi calling works.

- at work, I have strong wifi and no celullar signal, Wifi calling does not work. I am both unable to receive calls and to emit calls. 

 

The weird thing is that it was initially working fine and I was happy, but I received a second update shortly after the initial Wifi calling roll out, and this seems to align with when Wifi calling stopped working.

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

It appears that somehow, you have not actually activated wifi calling. Logic, based on your description, dictates that your calling only works in the presence of a strong cell signal. Hence, the wifi calling is not activated.
New Poster

Re: Xfinity Mobile Android WiFi Calling

So in the phone app, under call settings, wifi calling is enabled (slider is on the right and green).

Under the option, I have a "mobile network preferred" though. if I click the option, I do not get to set the preference (I van only update emergency address, or specify a preference when roaming -- it is set to wifi in my case).

 

screen.jpg

 

Also, when making call without celullar network, the call button does not show the wifi symbol.

 

Final note: before the second update, I was able to make calls in airplane mode with wifi connected. It does not seem to be the case anymore.

Official Employee

Re: Xfinity Mobile Android WiFi Calling

 

Babinsky wrote: 

So in the phone app, under call settings, wifi calling is enabled (slider is on the right and green).

Under the option, I have a "mobile network preferred" though. if I click the option, I do not get to set the preference (I van only update emergency address, or specify a preference when roaming -- it is set to wifi in my case).

 

Also, when making call without celullar network, the call button does not show the wifi symbol.

 

Final note: before the second update, I was able to make calls in airplane mode with wifi connected. It does not seem to be the case anymore.

 

Hello, I can assist you with getting this feature working properly. Please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message" and we can get started. For all others experiencing this same issue please send me a private message as well for further assistance. 


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New Poster

Re: Xfinity Mobile Android WiFi Calling

FYI: As of at the latest Dec 20th 2018, Wifi calling on android is supported. My S9 has it with a system update.
Contributor

Re: Xfinity Mobile Android WiFi Calling

And what's latest on calls going through?  I want to pull the trigger in 2019 for XM, but if the dropped call issue is like the Apple problem discussed in their long thread in this forum I'll pass.  How are you Android people making out???

Contributor

Re: Xfinity Mobile Android WiFi Calling

I get no dropped calls whatsoever, but then again I get good to strong cellular signal, and I've made several international calls to Mexico and Canada and again, no calls dropped. (moto E5 play)
Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Hi all,

 

looking for help to setup my Xiaomi Mi 8 to WiFi calling (and receive data over LTE). Tried to change my registration form an old Apple iPhone 6S to the android one but customer service says this is not working because the BYOP for android is still not available...

Highlighted
Regular Contributor

Re: Xfinity Mobile Android WiFi Calling


@sju10544 wrote:

Hi all,

 

looking for help to setup my Xiaomi Mi 8 to WiFi calling (and receive data over LTE). Tried to change my registration form an old Apple iPhone 6S to the android one but customer service says this is not working because the BYOP for android is still not available...


 

i dont  think you be able too used this phone at all on this network   even if we did  had  BYOP for android     has  that  phone is  for  GMS network  like  AT&T  and T-moblie 

Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Thank you for your reply. Well I guess this phone has also technically the CDMA bands that Verizon used for its phones not only the GMS so IMHO it should work. As I said, phone calls are now possible with the iPhone registerd sim card using the Verizon network, but when it switched to the Xfinity / LTE network, data connection is disconnected. May be the apn settings are wrong. 

Official Employee

Re: Xfinity Mobile Android WiFi Calling

sju10544, 

 

Correct, BYOP for android is not active as of yet so we are not able to provision those features to your device. We are expecting an android BYOP later this year. 

 

KenF


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Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Thank you Ken for the answer. So all misunderstandings why the device is not working properly are cleared up now.

 

BTW: when you say "later this year" do you have an more precise ETA?

Official Employee

Re: Xfinity Mobile Android WiFi Calling

I wish I did Smiley Sad

 

I've only heard rumors of a general time frame, but nothing substantial yet. 

 

I'm waiting until android BYOD comes to XFINITY Mobile myself before I move over. 

 

Ken


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Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Dont worry it was "later this year" in 2018 as well. My monies on it's never going to happen. Ken is pretty responsive about it but he just doesn't know. I've even sent them messages about wanting to be a beta tester for it. I'd love to go buy an S10 and BYOD. Xfinity doesn't run any promotions for existing customers and I don't really want to pay $899 for a phone I can get cheaper elsewhere.
Official Employee

Re: Xfinity Mobile Android WiFi Calling

Dont worry it was "later this year" in 2018 as well. My monies on it's never going to happen. Ken is pretty responsive about it but he just doesn't know. I've even sent them messages about wanting to be a beta tester for it. I'd love to go buy an S10 and BYOD. Xfinity doesn't run any promotions for existing customers and I don't really want to pay $899 for a phone I can get cheaper elsewhere.

In 2018, I was told it was "in the pipeline" but there were a few other things that had to be done before android BYOD could come out. I know we wanted to iron out the intricacies of the iPhone BYOD program and also get additional programs up and running like upgrading on a preexisting line, WiFi Calling on select devices, etc. But I know you're frustrated. I get it. Hopefully, we get some word soon. 

 

KenF


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Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Oh wow. Thank you guys for all the open and honest opinions. Seems that

a) we have to wait until?

b) we have to switch to a GSM MVNO like Mint

to make this happen.

Official Employee

Re: Xfinity Mobile Android WiFi Calling

Oh wow. Thank you guys for all the open and honest opinions. Seems that

a) we have to wait until?

b) we have to switch to a GSM MVNO like Mint

to make this happen.

Yeah, it looks like the best bet is the waiting game. I mean, you could go to a carrier now and then move over to XFINITY Mobile once we have it rolled out. We'd be happy to have everyone! 

 

Ken


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Frequent Visitor

Re: Xfinity Mobile Android WiFi Calling

Thanks a gain for the answer Ken. I will think about the two options. If there is a chance, it would be great if you could give me a short notice about the BYOD android program after realizing it via Email.

Official Employee

Re: Xfinity Mobile Android WiFi Calling

Sure. Wifi Calling has rolled out on most android phones now. Check this out: 

 

WiFi calling is available on all Xfinity Mobile devices except the following:

  • Samsung Galaxy S7 / S7 edge
  • Motorola moto e5 play
  • LG X charge
  • LG X power

Hoping we'll get more once we roll out BYOD android later this year. 

 

Ken


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