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Xfinity Mobile $500 gift card promo for existing xfinity user

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Xfinity Mobile $500 gift card promo for existing xfinity user

Hello, 
Would you be able to help me to get this promotion? Rep keeps saying I need to have both internet and TV but i have only internet service. I talked with my friend today who has xfinity internet service only and he got a promo added in his account. I really want this promo to buy iPhone X. Thanks for your help!!

Best, 
Chansol
Valued Contributor

Re: Xfinity Mobile $500 gift card promo for existing xfinity user

According to KenF's answer in this thread you need to contact the Retention Team.

 

https://forums.xfinity.com/t5/Customer-Service/Re-500-Prepaid-Card-for-Xfinity-Internet-retention-Mo...

 

Official Employee

Re: Xfinity Mobile $500 gift card promo for existing xfinity user

gjcksthf, 

Cable and at least 1 XFINITY Mobile line of service must be active at time of prepaid card fulfillment. As SunnyRadGal mentioned, this offer is only available via our Retention specialists. 


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Regular Visitor

Re: Xfinity Mobile $500 gift card promo for existing xfinity user

I tried as an existing customer. Talked to retention department and they were unable to add the promo code. I have double play , TV and Internet.