I just found this and from reading it says that you can add the imei to the database and I would like to do that. I tried clicking on chris and blue message button but it doesn't show the message button when I click your name. Please advise how to contact you to give you my information so I can add me phone to the database.
Edit: After posting this message on the community forum the blue message button became available. I have since sent @ComcastChrisL a PM.
Just want to double-check with the Pixel 2XL users that the issue is the software checker indicating that IMEI of the phone results in a "not compatible" assessment?
I was able to run IMEI of my Pixel 2XL and got a sucessful compatible message and SIMs are on it's way.
Just want to make sure that I won't get a compatibily problem when I attempt to activate.
I had a Pixel 2 that was working perfectly on XM. The battery was bulging and google replaced the phone with a different Pixel 2. The replacement phone will not connect to the network. I am told by Xfinity that it is not compatible. Xfinity says it is a Google problem and Google says their phones should work on any network. Not sure what to do now. @ComcastChrisL Can you help me?
Thanks in advance.
I am having this issue now too. I brought a Pixel 3XL over from Verizon about 6 months ago with no issues, but then I had a hardware problem with the phone so Google replaced it for me, and now the new one, even though it's the same exact model, is coming up as incompatible. I don't see the option to send a private message to Chris on his profile page.