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XM Is Giving Out Incorrect Unlock Codes

Regular Visitor

XM Is Giving Out Incorrect Unlock Codes

Like several others here, I have been trying to get an unlock code for my phone. I have a Ssamsung Galaxy S8+ which was paid in full up-front, and have had service for 5+ months. Initially requested code on 4/7, recieved a reply with unlock code but it didn't work. Over the next 2.5 weeks, I have called them twice and had two online chats. A total of 4 tickets opened. Got two more email from XFINITY MOBILE with the same incorrect code. 

 

Any idea how to get the correct code? It is so frustrating dealing with XFINITY. I believe the code I need is referred to as the unfreeze code, but the code they are sending is not the right one. 


Accepted Solutions
Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

Wallstreet1, glad to hear the unfreeze code worked. Post again if you need anything else. 

 

KenF


All Replies
Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

 

Wallstreet1, were you given an unlock code and an unfreeze code? 

Regular Visitor

Re: XM Is Giving Out Incorrect Unlock Codes

I was only given the unlock code, and that code does not work. I am still waiting for the unfreeze code. It is has been 3 weeks.

Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

I'll take a look. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Please also provide the unlock code you were given. 

Official Employee

Re: XM Is Giving Out Incorrect Unlock Codes

Wallstreet1, glad to hear the unfreeze code worked. Post again if you need anything else. 

 

KenF