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Wrong unlock code, one month without resolution

New Poster

Wrong unlock code, one month without resolution

I was provided with wrong unlock and unfreeze codes. Following up for last one month without any resolution. Last case open for 2 weeks and no updates. No help from CC other than sending same wrong codes again and again..
New Poster

Re: Wrong unlock code, one month without resolution

ComcastPhill, could you please help me..
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Official Employee

Re: Wrong unlock code, one month without resolution

Hi elsont, I can review any open tickets for you.  Please send me a private message with your full name to begin.

 

Thank you 


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Official Employee

Re: Wrong unlock code, one month without resolution

Hi Elsont, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!