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Why is the additional verification so hard it’s ridiculous!!!

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New Poster

Why is the additional verification so hard it’s ridiculous!!!

No one can seem to tell me if the documents have been received!!!!! I need these phone’s ASAP
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Official Employee

Re: Why is the additional verification so hard it’s ridiculous!!!

Hello Dawniport,

 

Thank you for posting on the Xfinity Forum.  I'm happy to investigate this for you.  At your convenience, please contact me privately by clicking on my name ComcastChrisL.  From the profile page, click on the blue ‘send message’ button.

 

In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  After authenticating the account, I'll do the needed research.

 

Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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