Thank you for posting on the Xfinity Forum. I'm happy to investigate this for you. At your convenience, please contact me privately by clicking on my name ComcastChrisL. From the profile page, click on the blue ‘send message’ button.
In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. After authenticating the account, I'll do the needed research.