Community Forum

Why can't I replace my lost phone? Without losing my phone number?

Regular Visitor

Why can't I replace my lost phone? Without losing my phone number?

Have been trying for days. Spent several hours with several different departments.
They can't sell me a new phone, without a new number.
I shouldn't have to give up a 15 year number to purchase another phone.
I've done this several times, with different providers.
Contributor

Re: Why can't I replace my lost phone? Without losing my phone number?

Port your number to google voice and you will always have it. I did it for my wife and have had no issues.. 

Official Employee

Re: Why can't I replace my lost phone? Without losing my phone number?

badbert1, we do not have the systems in place that would allow us to replace a phone with another on a preexisting line. This can also be seen as a device upgrade on a preexisting line. We are working on this and should have an upgrade program in place soon. 

 

KenF