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Why are my XfinityMobile phones texting each other?

Most Valued Poster

Why are my XfinityMobile phones texting each other?

I activated my 2nd XfinityMobile phone and when I finished I received a text message on the first XfinityMobile phone. I have no idea why. I don't want the first phone to be a central hub receiving texts when other phones have issues. How do I stop this?


Accepted Solutions
Official Employee

Re: Why are my XfinityMobile phones texting each other?

Ahh, gotcha, WindsurfMaui. As the primary line on the account, that phone is notified of any account changes (like activation) as a security precaution. I do not believe there is a way to change that. The XFINITY Mobile website allows you to manage notifications, but I believe they are limited to data notifications.


All Replies
Official Employee

Re: Why are my XfinityMobile phones texting each other?

 

WindsurfMaui, have you tried looking under "Service Settings" on the XFINITY Mobile website? 

 

KenF

Most Valued Poster

Re: Why are my XfinityMobile phones texting each other?

Ken I can't find the service settings area. Where do I go?

Valued Contributor

Re: Why are my XfinityMobile phones texting each other?


WindsurfMaui wrote:

Ken I can't find the service settings area. Where do I go?


After logging onto your XM account @ https://www.xfinity.com/mobile/my-account/settings , you'll see a menu bar like this:

Xfinity Account Menu.png

Most Valued Poster

Re: Why are my XfinityMobile phones texting each other?

I found it thanks. But that seemed to be geared to emails. I'm trying to figure out why the first phone was texted when the second phone was activated.

Official Employee

Re: Why are my XfinityMobile phones texting each other?

 

WindsurfMaui, was the first phone the first one activated? The system may recognize it as the primary line. Often times, the primary line is texted notifications. Is there an opt out message in the texts? 

 

 

Most Valued Poster

Re: Why are my XfinityMobile phones texting each other?

Yes the phone receiving the message was the first phone on the account.

 

No it was a straight message notifying me the second phone had been activated.

Official Employee

Re: Why are my XfinityMobile phones texting each other?

Ahh, gotcha, WindsurfMaui. As the primary line on the account, that phone is notified of any account changes (like activation) as a security precaution. I do not believe there is a way to change that. The XFINITY Mobile website allows you to manage notifications, but I believe they are limited to data notifications.

Most Valued Poster

Re: Why are my XfinityMobile phones texting each other?

Good morning Ken. As long as it's just the activation email that's fine. Thanks again for the help.
Official Employee

Re: Why are my XfinityMobile phones texting each other?

Sure thing, WindsurfMaui.

Official Employee

Re: Why are my XfinityMobile phones texting each other?

 

WindsurfMaui, actually it's not just activation. It's also other account changes--but only notifications on changes done within your account. I can disable and enable them on my end if you need. 

Most Valued Poster

Re: Why are my XfinityMobile phones texting each other?

Hello Ken. No let's leave it as it is for now. Probably good that I will get notifications so I will know what others are doing.  :>)

Official Employee

Re: Why are my XfinityMobile phones texting each other?

I agree! Let me know if you need anything else, WindsurfMaui!