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Why I'm I being billed for things I don't have?

Contributor

Why I'm I being billed for things I don't have?

Why can't Xfinity fix my bill? Been fighting since October to get this fixed. I'm paying for service I'm not using
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Contributor

Re: Why I'm I being billed for things I don't have?

The s8+ was returned back in September and I received my 2 note8. Yet online my phone's imei number is on 2 lines at the same time plus it's apparently also a device waiting to be activated when it's already activated and being used. Why am I being billed for the s8+ plus the insurance for it since September/october.
Contributor

Re: Why I'm I being billed for things I don't have?

My note8 supposedly waiting to be activated when it's supposedly being used on 2 of my lines at the same time. Xfinity apparently forgot that I purchased 2 note8 and 1 iphone7+, my note8 is fully paid for. I'm guessing the reason why now I'm now going to be paying an extra $45 is for my own note8 supposedly not being activated.
Contributor

Re: Why I'm I being billed for things I don't have?

The things crossed out are the only devices I have, 2 note8 on the unlimited plan which equals to $90. Still making payments on 1 note8 and the 1 iphone7+ all 3 have the protection plan which doesn't even come close to what my bill is. By the way the iphone7+ is on the by the gig plan. Which we're not even using.
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Contributor

Re: Why I'm I being billed for things I don't have?

Ok Xfinity tier2 just called and they are working on my problem. So far they've given me awesome news and have given taken a huge load off my chest. Loving it right now, hopefully my situation gets resolved soon.
Official Employee

Re: Why I'm I being billed for things I don't have?

Zerokool316, were you given a ticket number for this issue? I'd be happy to monitor it for any updates. 

 

KenF

Contributor

Re: Why I'm I being billed for things I don't have?

Yes I have a ticket number. Most of it was already taken care off. I just need tier 2 to call me again so they could remove the charge for my note8 that is fully paid for.
Contributor

Re: Why I'm I being billed for things I don't have?

I learned my lesson. Never swap out the SIM and never unlock my phones using a T-Mobile SIM card. 😂😂😂😂
Official Employee

Re: Why I'm I being billed for things I don't have?

Gotcha. That is good to hear. If you need me to monitor that, let me know.

Contributor

Re: Why I'm I being billed for things I don't have?

Ok apparently my billing issues will never end. Now I'm being billed for an s8+ that was returned back in September and my note8 got removed from my account including the insurance. Help ticket number 14622862
Contributor

Re: Why I'm I being billed for things I don't have?

Tier2 has not called me back. Now I'm being told to walk into my local xfinity store, which by the way does not have an xfinity store. So I don't know what good that will do me, but this is insane.
Official Employee

Re: Why I'm I being billed for things I don't have?

Zerokool316, I've seen your private message so I'll follow up with you there. 

 

KenF