Community Forum

When traveling abroad, do incoming calls have a cost?

New Poster

When traveling abroad, do incoming calls have a cost?

When traveling abroad, if I receive calls from someone in the US do the service rates indicated while visiting (Mexico) for example, apply? Or those rates apply only when I make the call and I’m not on WiFi? 

I read somewhere in this forum, that calls and text messages originated from my phone while abroad and while being on WiFi are free. Is that a true statement?

Contributor

Re: When traveling abroad, do incoming calls have a cost?

My advice to you is to call and ask XFINITY Mobile

"International support number at (720) 728-5462.  Standard roaming charges will apply for international calls to this number"

Contributor

Re: When traveling abroad, do incoming calls have a cost?

I was recently in Europe.. When we landed and I turned my phone back on, I got a message telling me how much calls and text would cost. I received two short calls while I was there and was charged .10 for each..  Both calls originated in Europe, not sure if that made a difference or not..  I also sent a few texts and was not charged for them.. 

Official Employee

Re: When traveling abroad, do incoming calls have a cost?

 

Traveller1, correction, calls while using WiFi calling, are done at no cost abroad. If you're using an android device while wiFi is on and you place a call, this isn't wiFi calling--android devices do not have this feature yet at XFINITY Mobile. 

 

 

 

 

Contributor

Re: When traveling abroad, do incoming calls have a cost?

correct, unless you have a google voice number and the GV (or hangouts) app loaded.. If you have that wifi calling works great on android..