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Wha??

Contributor

Wha??

So I get an email today, telling me that this wonderful new service is here and I can begin, finally, to enjoy my dreadful life.

 

Only - it says "...included with your internet service..." followed by "$45 per line."

 

How is it "included" if I have to pay more?  What's "included" about that?

 

Is it included, or available for an additional cost?

Official Employee

Re: Wha??


Anon2 wrote:

So I get an email today, telling me that this wonderful new service is here and I can begin, finally, to enjoy my dreadful life.

 

Only - it says "...included with your internet service..." followed by "$45 per line."

 

How is it "included" if I have to pay more?  What's "included" about that?

 

Is it included, or available for an additional cost?


Apologies for any confusion we may have caused. Having a Comcast High Speed Internet subscription is a requirement in order to subscribe to XFINITY Mobile, that was likely what the message was trying to convey.

 

There are plans available per month per line (currently priced at $45 per month per line). Also a "by the gig" plan.

 

More details on plans and pricing here: https://www.xfinity.com/mobile/ 

 

Regular Contributor

Re: Wha??

I'm also confused about this offering. I posted the following in another thread, but no answer yet:

 

I've been a Comcast (Xfinity?) subscriber for about 20+ years -- cable, internet, voice. Overall, I'm pleased with the services. However, as a retiree, I'm finding the complexity of the offerings now to be overwhelming -- far more complex than I want to deal with. For example, the new Xfinity MOBILE. I have no clue about how it works. If I purchase a device, does it act like a cell phone that has no added expense with my internet service? Does Comcast assign a mobile number to me? Why do I need "hot spots"? Why do I need to consider monthly data usage? Used for what? What's the difference between data usage and talk and text? I do know that I'm a "hot spot" because my modem is used for xfinitywifi, not just for my secure wifi. I let that stay on.

Official Employee

Re: Wha??


VitaminE wrote:

I'm also confused about this offering. I posted the following in another thread, but no answer yet:

 

I've been a Comcast (Xfinity?) subscriber for about 20+ years -- cable, internet, voice. Overall, I'm pleased with the services. However, as a retiree, I'm finding the complexity of the offerings now to be overwhelming -- far more complex than I want to deal with. For example, the new Xfinity MOBILE. I have no clue about how it works. If I purchase a device, does it act like a cell phone that has no added expense with my internet service? Does Comcast assign a mobile number to me? Why do I need "hot spots"? Why do I need to consider monthly data usage? Used for what? What's the difference between data usage and talk and text? I do know that I'm a "hot spot" because my modem is used for xfinitywifi, not just for my secure wifi. I let that stay on.


Apologies for any confusion that we may have caused. XFINITY Mobile is a mobile phone service.

 

We are operating this service under a MVNO agreement (mobile virtual network operator) with Verizon - combined with our own wi-fi network with our over 16 million hot spots to provide mobile phone service.

 

The phone will switch to a hot spot automatically and by default. The phone is purchased by the customer from us and you can get a new mobile number or "port" over your existing phone number - your choice.

 

More info at the links below. I hope that helps.  

 

https://www.xfinity.com/mobile/ 

 

Short answer: Verizon via a MVNO agreement (mobile virtual network operator) combined with our own wi-fi network. 

http://variety.com/2017/biz/news/comcast-xfinity-mobile-launch-verizon-1202024785/

 

What kind of network is XFINITY Mobile?


XFINITY Mobile combines the nation’s largest 4G LTE network — covering 98% of the U.S. population — with 16 million WiFi hotspots. Chat with an XFINITY Mobile Specialist to learn more.

Which WiFi network does XFINITY Mobile use?
We use XFINITY WiFi. With 16 million WiFi hotspots, it’s the largest WiFi network nationwide.

 

How does XFINITY Mobile save you money?
With access to 16 million XFINITY WiFi hotspots nationwide, you can use more WiFi and less 4G LTE data. That means you spend less on data every month.