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Voicemail not working at all on iPhone XRs

New Poster

Voicemail not working at all on iPhone XRs

We have two newer phones (few weeks old), and voicemail is not working at all. No one can leave us messages. When we dial *86, it says the service is unauthorized. Called Xfinity on Wednesday. They immediately punted to Apple despite the message on *86 saying to call the carrier. Apple did everything they could think of to no avail. Then while on the phone with Apple we called Xfinity back. After hours upon hours and Xfinity people continuing to say there was nothing they could do, finally someone from Xfinity said they were aware of the issue and that currently there is no resolution. They supposedly tried to reprovision the phone but nothing. Still not fixed. This isn’t right!! We need this fixed. Suggestions???