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Voice message light on when no messages exist

aluminum
Frequent Visitor

Voice message light on when no messages exist

I keep getting a voice message indicator light on my phones when no messages exist.  I have reset the modem a number of times.  I have reset all of the phones a number of times.  The problem persists.  Can someone check this?

aluminum
Frequent Visitor

Re: Voice message light on when no messages exist

I believe that this was resolved through a chat session.  The agent affected the stutter tone and that seemed to fix the problem.

aluminum
Frequent Visitor

This has not been resolved.

The voice mail indicator light came on after the chat session that I thought fixed the problem.  No messages but indicator is on.

aluminum
Frequent Visitor

Re: This has not been resolved.

After dealing with an agent this morning, now there is no indication of a voice message on either the landline or the cordless phone.  However, I got an email indicating that there was an voice message.  Then, when I accessed the voice messages on the phone, the message had already been shifted to the "save" status.  What is going on?

 

aluminum
Frequent Visitor

Re: This has not been resolved.

I talked to another agent this morning.  They reset something which brought back the stutter tone.  However, now neither the landline nor the cordless phone shows a voice mail indicator (light on landline is not blinking and there is no message on the cordless phone screen) but I see the voice message as email.  When I try to retrieve the messages via *99, the landline says that there are no messages.  Can someone help?

aluminum
Frequent Visitor

This appears to be resolved

The voice message indicator and voice message system has been working for at least 24 hrs.  I don't know who or what fixed it.  

ComcastDena
Official Employee

Re: This appears to be resolved

Thank you for reaching out with an update! I am happy to hear the voice message indicator and voice message system is working for you. Please let me know if anything changes. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy week! -Dena


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