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Voice mailbox

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Voice mailbox

I receive  a message that  my  voice  mail  box  is  not  in service  when I dial into  it .  Reps have  tried  reprovisioning  the  box  without  results. Referred  to  Tier 2. Never  heard back  from  that  abyss .  Voice mail  app works  fine.

Phone  is  a LG Xbox Charger.