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VoLTE and WiFi Calling Not Working

Regular Visitor

VoLTE and WiFi Calling Not Working

The VoLTE and WiFi calling features got disabled on my account. Have been on the phone with customer service multiple times, last time with tier 2, telling me there is some issue on Verizon’s end. Said she got the features turned back on. Have reset my network settings and still not working. Called customer service again. Over 1.5 hour wait and this time no option to be called back. Called again and they were supposed to call back within 3 hours but never did. This has wasted so much of my time.
Official Employee

Re: VoLTE and WiFi Calling Not Working


Hello pafawc, thank you for creating a post on our forum. It sounds like you may need your account provisioned again for this feature to work properly, I replied to your PM please reach back out to me there for further assistance. 

I am an Official Comcast Employee.
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