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Visual voicemail not working

New Poster

Visual voicemail not working

I see a lot of posts where a customer representative helps people fix their visual voicemail. Mine isn’t working either and I just brought my phone over. Can someone whelp me.
Valued Contributor

Re: Visual voicemail not working


@Willhart wrote:
I see a lot of posts where a customer representative helps people fix their visual voicemail. Mine isn’t working either and I just brought my phone over. Can someone whelp me.

for visual voicemail to work, cellular data must be switched on.  Can you try that?

Official Employee

Re: Visual voicemail not working

 

Hello Willhart, the suggestion that (cmouly2) provided is a good place to start when trying to get your visual voicemail feature working. Please reach back out to me here if you need anything else or if the suggestion does not fix the issue. 


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New Poster

Re: Visual voicemail not working

Similar issues. Tried the chat but was directed to Apple support for my new iphone. Can the visual voicemail functionality issues be resolved here?

New Poster

Re: Visual voicemail not working

I'm pretty sure, but not 100%.
That the Xfinity Visual Voicemail app only works with Android phones.
With Apple you have to use their Voicemail application.
New Poster

Re: Visual voicemail not working

I called customer service and after several hours of them searching and verifying, I was informed that my brand new Galaxy S10 is not compatible with Xfinity Visual Voice mail! I asked before I changed my service to Xfinity if Visual Voice Mail was working as I really need it. Please advise as to a fix or when the software will be upgraded by Xfinity.
New Poster

Re: Visual voicemail not working

Not sure how old your your post is but I ran into a similar issue in my wife's new note 10 and fixed it tonight. I looked for an older version xfinity visual voicemail apk online from an apk site. Downloaded one from before December and installed it. After you install and accept the permissions it will say there is an error. Next you want to open the play store and update from there. Once its updated let it sit open for a little while your voicemails load and then you can close the app and reopen without the compatibility notification. Hope this helps!