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Hello @JimC52, thank you for reaching out on the forum with your concern, we appreciate it. There are 2 main points regarding voicemail for newer android devices with Xfinity Mobile (such as Galaxy A50, Samsung S10, Note 10, etc).
1. New android devices will use the default voicemail app that comes on the phone now and going forward. The Xfinity visual voicemail app is not compatible with the A50. That is why the app will not work on your device. The LG device that you mentioned might be an older model that is still compatible.
2. The native voicemail app for android devices does require mobile data to be on in order to retrieve voicemails. It will not receive any voicemails through the app with just wi-fi being on and data turned off. The Xfinity visual voicemail app did have the capability of getting voicemails without data turned on. Unfortunately data will be required on the native voicemail app.
You can always dial *86 to listen to any voicemails as well, and it will work with wi-fi only.
I hope this clears up your concerns, and please feel free to reach out directly with any questions.
Thank you @ComcastTito. Your answer is thorough, though the result is disappointing. Now I am wondering what would happen if I swap the phone numbers -- i.e., the SIM cards -- between my two smart phones as it is more important that my newest phone number notifies me immediately every time I get voicemail. How complicated would mthat make life during the transition?! Thanks, again.
I just ran into the same problem. Text transcription works perfectly fine on all phones for my family but mine. My phone died and they finally convinced me to switch from VZN. Can't believe I am not getting text transcriptions on my new S10e using a carrier phone. Luckily I can use the same solution I had to use with my unlocked phone on the VZN network that works perfectly well on Xfinity Mobile as well.
I use my Google Voice number and account to get all my voice mail messages. Turn on call forwarding for no answer for Xfinity Mobile (https://www.xfinity.com/mobile/support/article/how-to-use-call-forwarding) and tranfer calls to my GV number. As soon as I miss a call, I get a notification on my phone in the GV app and an email to my account. All fully transcribed to text. Details in the following support link.
No issues with getting notifications on wifi only either. Hope this helps!
I am having a similar issue with my iPhone 11 Pro.
I get no voicemail notifications when I have WiFi calling activated. And no new voicemails show up on the phone. I also cannot delete any voicemails that show on my phone. If I do, they appear to go away, but they are still in the inbox if I call into voicemail (long press "1") and if I restart the phone with WiFi calling off, the "deleted" voicemails reappear on my phone.
I just came over from Verizon and I used WiFi calling and never had this problem.
Seems like there is some problem with the way WiFi calling is affecting voicemail and certainly not only on Android device as my phone is Apple iOS.
Another topic on this is here: